Start a conversation

My currencies do not increase after purchase.

It seems the game server failed to receive purchase information.

In Android (Google Play)

You have 2 options: 

  • Add purchase data manually
  • Refund

Please contact me directly with your UserID and Order number(GPA.XXXX-... etc).

In iOS (AppStore)

Because AppStore does not provide individual refunds or identification of purchase information as a function, so we can not respond directly to refunds/manual grants.

Therefore, you need to contact AppStore directly and request for a refund.

Take the following steps:

  1. Open a "Report a Problem" link within Apple's receipt email
  2. In the reason field, select "I did not receive the item" and submit

Choose files or drag and drop files
Was this article helpful?
  1. Yujiro komine

  2. Posted
  3. Updated