It seems the game server failed to receive purchase information.
In Android (Google Play)
You have 2 options:
- Add purchase data manually
Please contact me directly with your UserID and Order number(GPA.XXXX-... etc).
In iOS (AppStore)
Because AppStore does not provide individual refunds or identification of purchase information as a function, so we can not respond directly to refunds/manual grants.
Therefore, you need to contact AppStore directly and request for a refund.
Take the following steps:
- Open a "Report a Problem" link within Apple's receipt email
- In the reason field, select "I did not receive the item" and submit